Support

Frequently Asked Questions

Our Meals

How long will my meals last for?

Our meals have an average shelf life of seven days in the fridge. We recommend eating any meals containing fish within the first five days. Some meals and snacks have a longer shelf life. Always check the Use By date before consumption.

Can I freeze my meals?

Yes, as stated on our packaging, some meals can be frozen and will last for up to three weeks before they start to lose flavour. We recommend against freezing fish or salad meals.

Will I receive exactly what is shown in the images?

Our meals are packed and portioned according to weight, which means the quantity/pieces may vary to the images.

Note: Ingredients subject to seasonal change and availability.

How do I heat up my meals?

Remove seal and microwave on high for 2-3 minutes, or until heated through. If a microwave is unavailable, you can reheat your meals by using an oven or saucepan.

Note: Please remove your meal from the Earth Meals packaging prior to putting meal in oven or saucepan.

Ordering

When do I have to order by and when is delivery?

Orders close at 11am Monday and are delivered on Friday of the same week.
Orders received after 11am Monday will be delivered the following Friday.

I ordered after the cut-off, can I get my delivery sooner?

Please contact us as soon as possible.
info@earthmeals.com.au or via facebook messanger

What is the minimum order requirement?

$60 is the minimum spend per order.

Deliveries

Where do earthmeals deliver to?

We deliver within Melbourne Metro area. Please refer to the delivery info page for the most up-to date information on our areas.

How much does delivery cost?

Delivery is a flat rate of $12.50.

When do I have to order by?

All orders are to be completed before Monday 11:00am each week.

What time and day will my order be delivered?

We deliver between 8am and 6pm, every Friday by refrigerated courier.

Do I need to be home to receive my delivery?

Not at all. Most customers are not home to accept delivery. Your delivery will be left at the front door unless you have provided specific instructions.

How long can the meals stay outside for?

Your meals are delivered fresh by refrigerated courier in insulated boxes with ice packs and can be left in a safe location for up to 8 hours.

Note: This recommended time frame is weather dependent and will decrease in warmer weather. Please ensure you refrigerate your items as soon as possible.

Payment

How do I pay?

At the online checkout, you’ll be asked to enter your payment details – we accept Visa, Mastercard debit/credit cards, as well as PayPal.

Have a question or a general enquiry?